Frequently asked questions
5 questions · Organise events
Organise events
Create, publish and manage your event.
How do I create and publish an event?
Sign in and create an organisation or open one you have access to. Choose Events in the dashboard, then Create event. Add the programme, date, location and tickets, and check the presentation. The publication check shows what still needs completing before you can publish.
How do I edit a published event?
Open the event from Events in the dashboard. Update the relevant details and save them, then check the public page. Inform participants in good time about changes that affect their visit; for a significant date change, buyers can choose the new date or a refund.
Where will my events appear?
The publication area determines which agenda your event can appear in. Antro’s public agenda focuses on the Netherlands. Enter the full location and check your publication settings and organisation visibility. Visitors’ search filters then determine which events they see.
Where can I find participants and their ticket status?
Open the event in your dashboard and go to participants. You can see the available participant details and ticket status there. Use this information only to organise and handle the event, and limit access to team members who need it.
How do I cancel my event as an organiser?
Open the event and go to Settings, under Cancel event. Follow the checks and confirmation on screen. Directly sold tickets must first be handled through the refund process; contact Antro if you need help with this. The organiser informs all affected visitors.
For a sold bundle ticket, sales of the affected bundle stop and its buyers are notified. The selling organiser handles the follow-up and a replacement date or appropriate refund. Refunds for a cancelled paid event include service and transaction fees.