Frequently asked questions
6 questions · Ticket sales and finances
Ticket sales and finances
Prices, payment settings and your revenue.
How do I set up tickets, prices and quantities?
Open your event and go to Tickets. Choose the ticket format, provide a clear description, and set the price, capacity and any sales period. For a bundle, check all linked parts. The configured capacity and places already booked or reserved determine how many tickets remain available.
What do I need to arrange to sell paid tickets?
Make sure your organisation details and payment settings are complete. Paid sales require acceptance by payment provider Mollie and verification of the necessary business, identity and bank details. Follow your organisation’s payment instructions; Antro can help with onboarding.
Then set your prices and ticket conditions and check the full order summary. Entering a ticket price alone does not mean payments can already be received.
What does selling tickets through Antro cost?
Voor ieder betaald ticket wordt €0.85 servicekosten uit de ticketprijs ingehouden. De koper betaalt daarnaast eenmalig €0.35 transactiekosten per betaalde bestelling. Gratis tickets en volledig gratis aanmeldingen hebben deze kosten niet.
Je ziet de ticketopbrengsten en kosten in Boekhouding. Eventuele andere diensten of kosten gelden alleen volgens de vooraf gemaakte afspraken.
When will my ticket revenue be paid out?
Bookkeeping shows your sales, fees, refunds and available revenue. Financial settlement takes place monthly under the payment arrangements. When Mollie transfers money to your bank account depends on your payment settings, verification and any adjustments or holds.
An amount in your overview is therefore not always immediately available for withdrawal. Antro does not promise a fixed bank transfer date or unrestricted on-demand payouts. If a status is unclear, contact Antro with your organisation and the relevant period.
Where can I find an invoice and who handles VAT?
The organiser sells the ticket and is responsible for the tax treatment of that sale and an invoice where required. As a buyer, request an event invoice from the organiser.
The Bookkeeping overview is not a VAT invoice. Contact Antro for an invoice or clarification of Antro’s own services. Keep your sales and payment records in accordance with applicable rules.
What should I do when a ticket is cancelled or refunded?
A buyer can cancel before the stated deadline without your prior approval. You can see the change in the order and financial records. As the seller, you remain responsible for the refund and sufficient funds, even if the revenue has not yet been paid out.
If funds are insufficient, follow the instructions to cover the shortfall. A shortfall does not suspend the buyer’s refund rights. For a payment dispute or chargeback, contact Antro and provide the requested order details.