Go to All events and search by name, topic, organisation or place. Narrow your choice using the date, category, age and price filters. The event page explains who the event is for, where it takes place and what your ticket includes.

Enter a place to find events nearby. If Antro suggests a location, this is an approximate estimate, not your GPS location. You can change the place or broaden your search.

With an Antro account, you can follow events, organisations and people using the Follow button. Find them again in My following list. Following does not reserve a place: book a ticket or register to attend.

The organiser can help with the event programme, accessibility, location, changes and delivery. You can contact them on the event or organisation page. The organiser also sells your ticket and is responsible for refunds.

Antro helps with your account, the platform and problems with booking or payment. Use the contact page and include your order number if relevant. Never share your password or full payment details.

Open the event, choose your ticket type and quantity, and enter the requested details. Check the date, names and total before ordering. For a paid order, complete payment using one of the available payment methods. Free orders have no payment step.

Once confirmed, you receive an email with your order and a secure management link. A pending payment is not yet a confirmed booking.

No, you can also order as a guest. Use an email address where you can receive the confirmation. The secure link in that email lets you manage your order without an account. With an account, you can see your linked orders together in My tickets.

Open My tickets in your dashboard or the secure management link in your confirmation email. You can view your order status and download available tickets as a PDF. Upcoming, past and cancelled tickets each have their own tab in the dashboard.

Check your spam folder and whether you used the correct email address. Also check My tickets if you have an account with that verified email address. Has the money left your bank account but no confirmation arrived? Do not immediately place another order. Contact Antro with your email address, event and order number if available, so we can check the status.

Management links expire to protect your order. Sign in or create an account using the same verified email address as your order and open My tickets. If this does not work, contact Antro with your order number so we can check your access.

The organiser sets the available tickets, prices, quantities and sales periods. A Standard ticket is a regular ticket; an Early bird has its own price and sales period. A Free ticket costs nothing. Always read the description to see who the ticket is for and what it includes.

A Free ticket gives you a free admission ticket. Registration adds you to the participant list without payment. Both reserve a place through Antro. An entirely free order has no service or transaction fees.

A Bundle ticket gives you access to the events or sessions listed together on the ticket card. Before ordering, check which parts, dates and locations are included. For cancellations and refunds, contact the organiser.

If one part does not go ahead, the selling organiser will inform you about a replacement date or an appropriate refund. Other parts are not automatically cancelled. Your statutory rights when a part is not provided remain in force.

A registration link takes you to the organiser’s website or another provider. Registration, any payment and changes are handled there. This booking will not appear in My tickets on Antro. Contact the provider you booked with for confirmation, cancellation or a refund.

Do not pay again while the status is pending or if the money has already left your account. Confirmation from the payment provider may arrive a little later. Check the order through your management link or My tickets. If the status remains unclear, contact Antro. If payment has failed or expired, follow the instructions on screen.

For cancellations and refunds, contact the organiser. Rights promised with an earlier order remain in place.

For a free ticket, also contact the organizer directly to withdraw. You can find their contact details with your order or on the organization page.

If an event is cancelled, Antro emails you right away on behalf of the organiser, with the reason and what it means for you. If a paid event is cancelled, you are entitled to a refund of the full amount paid for that event, including service and transaction fees. The organiser arranges that refund directly with you, outside Antro. For a significant date change, the organiser informs you and you can choose the new date or a refund. Credit or a replacement event is only an alternative if you agree.

For a bundle, the other parts remain valid and the selling organiser arranges a solution for the part that was not delivered, while respecting your statutory rights. If you booked through an external registration link, contact that provider.

The organiser arranges the refund directly with you, for example by bank transfer. Ask the organiser about the timeframe and include your order number. Statutory rights and rights previously promised to you remain in force.

Choose Register, enter your details and verify your email address using Antro’s email. You can then sign in and manage your tickets, following list and profile. If the confirmation does not arrive, check your spam folder and the spelling of your email address.

Sign in or create an account with the same email address as your order and verify that address. Previous guest orders with this address will be linked to My tickets. If an order uses a different email address, contact Antro so we can check it.

Open My account in the dashboard. Under Preferences, you manage how you appear on Antro, your personal details and recommendations. Your login details are under Security.

Go to My account and choose Security. Follow the on-screen confirmation steps when making a change. If you have forgotten your password, use Forgot password on the sign-in page. Do not share your login details; invite colleagues through your organisation’s team instead.

Antro uses your information to operate your account, orders and the platform. The organiser receives the details needed for your attendance and order handling. A profile is not automatically fully public; public contributions such as reviews show your display name.

A profile photo is optional. The privacy statement explains which data Antro processes, how long it is retained and how to request access, correction or deletion.

You can delete your account through My account, under Security. Read the consequences in the confirmation before continuing. If you are an organisation’s last owner, transfer ownership first or delete the organisation. If the organisation already has orders or other records, email info@antro.nl and we will wind it down together.

Deleting an account does not automatically delete all order and payment records: some information must be retained, for example for financial administration. The privacy statement explains retention periods and your rights.

With a verified Antro account and a valid Antro ticket, you can write a review for 45 days after the event ends. You can have one review per organisation and update it after a later visit. Team members cannot review their own organisation.

You can edit your review, except while Antro is investigating a report. You can delete it as long as nobody has reported it; if someone has, contact Antro. You cannot review a cancelled event.

No. An organisation can enable or disable reviews as a whole, but cannot hide an individual review. A reported review remains visible while Antro assesses the report. Only Antro can hide abusive content after assessment.

Antro checks whether a valid order for that past event is linked to the writer’s account. That is why the event appears with the review. This does not verify physical attendance or the accuracy of the opinion.

Sign in and create an organisation or open one you have access to. Choose Events in the dashboard, then Create event. Add the programme, date, location and tickets, and check the presentation. The publication check shows what still needs completing before you can publish.

Open the event from Events in the dashboard. Update the relevant details and save them, then check the public page. Inform participants in good time about changes that affect their visit; for a significant date change, buyers can choose the new date or a refund.

The publication area determines which agenda your event can appear in. Antro’s public agenda focuses on the Netherlands. Enter the full location and check your publication settings and organisation visibility. Visitors’ search filters then determine which events they see.

Open the event in your dashboard and go to participants. You can see the available participant details and ticket status there. Use this information only to organise and handle the event, and limit access to team members who need it.

Open the event in your dashboard and choose Settings › Cancel event. Give a reason: Antro immediately emails every buyer and registrant that reason and explains what the cancellation means for them. Ticket sales stop straight away and the cancellation is final. Want to plan a new date later? Duplicate the event.

You arrange refunds yourself, for example by bank transfer. If the event is cancelled, the buyer is entitled to the full amount paid, including service and transaction fees. Antro’s fee remains payable by you as the organiser. For a bundle, arrange a replacement or an appropriate refund for the cancelled part per buyer. Contact Antro if a provider refund and your own transfer might overlap.

An event with registrations, orders or reviews cannot be deleted, only cancelled. That keeps buyers and your records reachable. A draft or an event without registrations can be deleted.

Open your event and go to Tickets. Choose the ticket format, provide a clear description, and set the price, capacity and any sales period. For a bundle, check all linked parts. The configured capacity and places already booked or reserved determine how many tickets remain available.

Make sure your organisation details and payment settings are complete. Paid sales require acceptance by payment provider Mollie and verification of the necessary business, identity and bank details. Follow your organisation’s payment instructions; Antro can help with onboarding.

Then set your prices and ticket conditions and check the full order summary. Entering a ticket price alone does not mean payments can already be received.

For paid tickets, we charge a €0.80 service fee per ticket and a €0.35 transaction fee per order.

You set the ticket price. Antro automatically deducts the service fee from your ticket revenue. The visitor pays the transaction fee on top of the order total.

Using antro.nl for events without paid tickets is completely free.

Antro distributes ticket proceeds monthly through Mollie. The bank credit depends on your Mollie settings, verification and any offsets or holds; no fixed bank payment date is promised.

Bookkeeping shows the amounts recorded in Antro. A refund you make yourself by bank transfer is not automatically recorded there. Contact Antro if a settlement is unclear.

The organiser sells the ticket and is responsible for the tax treatment of that sale and an invoice where required. As a buyer, request an event invoice from the organiser.

The Bookkeeping overview is not a VAT invoice. Contact Antro for an invoice or clarification of Antro’s own services. Keep your sales and payment records in accordance with applicable rules.

Visitors contact you directly to withdraw or cancel a ticket. This applies to free and paid tickets. Then update the registration under Participants.

Arrange any refund directly with the buyer, for example by bank transfer. This payment is not automatically recorded in Antro. Statutory and previously promised rights continue to apply.

An administrator can manage the organisation and its events. An owner can also manage financial settings, roles and critical organisation actions. Give each team member only the access needed for their work.

Go to Organisation, open Settings and choose Team and access. Invite the team member using their own email address. An invitation grants administrator access; an owner manages any role changes. There is no need to share an account or password.

An organisation must retain an owner, so first transfer ownership to another team member. Want to stop with the organisation? Without events and records you can delete it yourself via Organisation › Settings. If it has orders, payments or other records, email info@antro.nl: that information must be kept, so we will wind it down together. You can then end your own access or delete your account.

Open Organisation in the dashboard to update your public profile, contact details and presentation. Under Settings, manage the available organisation preferences and team access. After making a change, also check how your public organisation page appears.

Open Reviews in your dashboard to read and respond to reviews or report suspected abuse. An owner can enable or disable the review feature as a whole. You cannot delete reviews, not even all at once; Antro assesses reports.

Contact Antro through the contact page. Describe what happens, on which page and what you expected. Include your order number if relevant. For complaints about the event itself, contact the organiser first; Antro remains accountable for errors in the platform or its own services.

Go to Advertising in the dashboard and submit your request. A request is not yet a confirmed placement or payment. Antro agrees the placement, period, price and conditions with you; the agreement takes effect once the offer is accepted.

Advertisements are clearly identified. Unless agreed otherwise, you buy a placement for a period, not a guaranteed number of visitors, clicks or sales. You can withdraw an unaccepted request free of charge.