Loading terms and conditions
AntroTerms and conditions
These general terms govern the use of Antro: from discovering and publishing events to registering, buying and managing tickets and placing advertisements. They apply to visitors, buyers, account users, organisers and advertisers, for both free and paid events. Special arrangements for a service or event apply only when clearly communicated before the agreement is concluded. Mandatory statutory rights always remain applicable.
1. Identity and contact
Antro
Business and complaints address: Havikshorst 25, 1083 TM Amsterdam
Chamber of Commerce number: 91180414
VAT identification number: NL004875304B93
Email: info@antro.nl
2. Antro, organisers and visitors
Antro provides a platform where organisers publish events and visitors can discover, follow, review and, where enabled, book them. The organiser is responsible for the event's accuracy, delivery, safety, permits and content. Antro is responsible for its own platform service.
The organiser named for the event is the provider, the ticket seller and your contractual partner for participation. On the organiser’s behalf, Antro handles registration, ticket issuance and the technical processing of payments through Mollie. For cancellations and refunds, contact the organiser. Antro is your contractual partner for your account and use of the platform. When Antro organises an event itself, this is stated in the offer and Antro also has the organiser’s obligations. Antro retains its own statutory and contractual responsibilities for its platform and payment services.
Available features, ticket types, payment methods and currencies are shown in the offer and during checkout. A feature may vary by event or country. Describing a feature in these terms does not mean it is available for every offer.
3. Accounts
You provide accurate, current details and keep your login credentials confidential. You are responsible for actions through your account, except where misuse cannot be attributed to you. Report suspected misuse immediately. Antro may temporarily restrict access where necessary for security, investigation or compliance, with an explanation and opportunity to restore access where reasonably possible.
You must have the legal capacity to enter into the agreement. If you are a minor, permission from your parent or legal representative is required where the law requires it. Participation is also subject to the age limits and other admission requirements stated for the event in advance.
A personal account has no public profile page. Antro may display your display name and round profile image beside a review, other public contribution or public role you use. Without a profile photo, the image consists of your initials and profile colour. An optional profile photo is only shown online after you consent when saving it. You may withdraw that consent by deleting the photo.
4. Publishing events and organisations
An organiser only publishes information and images for which sufficient rights and permissions exist. Titles, dates, locations, availability, prices, terms and contact details must be accurate and updated promptly. Misleading, unlawful, discriminatory, dangerous or infringing content is prohibited. Antro may hide or remove content after review and offers an opportunity to explain or remedy it where appropriate.
Discoverability. Your search terms and filters determine which events appear in the calendar. Events are generally sorted by date. For signed-in visitors, relevance to their stated age, city and postcode may also influence ranking within two-week periods; relevant events appear earlier. Dates still determine the order of those periods. Recurring events may be grouped together. On the homepage and under Editorial picks, Antro also shows selections around themes, seasons and different activities. These selections may include Antro's own initiatives.
Data and access. According to their roles, organisers and authorised team members can view, manage and, where offered, download their own organisation and event details, registrations, participants and available reports. This does not give access to other organisations' private data. Authorised Antro staff may access data for administration, support and security. The privacy policy describes processing and disclosure to service providers. Dashboard access ends upon termination; data you are entitled to can be requested through Antro's contact address while they remain available.
You may also offer your event on your own website and other platforms. Antro does not require exclusivity or require your offer elsewhere to have the same price or terms.
5. Registration, ordering and ticket management
Before placing your order, you can see the event, organiser, selected tickets, total amount and cancellation policy. You can check and amend your details and read and save these terms. Confirming a paid order creates an obligation to pay. The booking and tickets become final once Antro confirms the registration or successful payment. A temporary reservation or opening the payment page is not yet a valid admission ticket. You can order as a guest; an account is not required.
The person registering checks their own and participants' details, is authorised to act on their behalf and only enters necessary data. That person manages all tickets in the order. After confirmation, tickets can be downloaded and managed through the secure management link and, with a linked account, through My tickets. Keep the management link safe and only share it with someone authorised to manage the entire order.
6. Prices, payments and external bookings
The displayed ticket price includes applicable VAT and the service fee per ticket. Any transaction fee per order is shown separately before you order and is included in the total amount you confirm. Antro does not add mandatory charges afterwards. For an entirely free order, Antro charges no ticket, service or transaction fees. The amounts recorded at purchase continue to apply to that order.
We use Mollie for payments through Antro. You pay using a payment method offered at checkout. The payment service provider and your bank process the payment; Antro receives the status to handle your order. If a payment fails, is cancelled or expires, the temporary reservation may lapse. If money has been debited but you have not received confirmation, contact Antro with your order or payment reference.
Some events link to an external website for registration or purchase. You then complete registration with that provider. Check the provider, price and terms there. Confirmation, ticket management, payment and any refund are handled by the external provider in that case.
7. Cooling-off period and cancellation by the visitor
Tickets for leisure activities on a specific date or during a specific period generally do not have a statutory fourteen-day cooling-off period. Where this statutory exception does not apply, your statutory withdrawal rights remain in force and you receive the required information before ordering.
To withdraw, cancel or request a refund, contact the organizer directly. This applies to free and paid tickets. Antro does not offer a general voluntary cancellation policy. The organizer handles your request and arranges any refund owed directly with you, for example by bank transfer. Your statutory rights and the agreements made at purchase continue to apply.
Existing orders retain the cancellation and refund rights promised at purchase. A later change to these terms or to the way they are carried out does not reduce those rights. External bookings are subject to the external provider’s cancellation policy, alongside your statutory rights.
8. Event cancellation and changes
The organiser informs visitors as soon as possible if an event is cancelled or materially changed. If a paid event is cancelled, you are entitled to a refund of the full amount paid for that event, including service and transaction fees, without cancellation charges. If the date changes materially, you can choose between attending on the new date and a refund. A replacement event or credit is offered as an alternative to a refund only with your agreement. Your statutory rights remain applicable to other material changes.
If the cancelled event is part of a bundle, the selling organiser informs you about a replacement date or appropriate refund and the consequences for the other parts. Cancelling one event does not automatically end your participation in the other parts. The solution must take account of the part not provided and any statutory right to terminate the entire agreement. For free events, there is no ticket amount to refund. For an external booking, contact the external provider.
The organiser is your contact for the refund and carries it out directly outside Antro, for example by bank transfer. The organiser pays without undue delay and within the applicable statutory or agreed period. Insufficient funds or a payout not yet received does not remove this obligation. Antro remains responsible for its own services and obligations towards Mollie. This division of responsibilities does not restrict your statutory rights or rights previously promised to you.
9. Reviews, profile display and other content
You retain rights to your own content and grant Antro only the non-exclusive permission needed to host and display it within the chosen feature. Reviews must be based on a real experience, relevant and respectful. Antro may moderate content under the published policy but does not silently change its meaning.
10. Availability and changes
Antro aims to provide a reliable service but does not guarantee uninterrupted availability. Features may be temporarily limited for maintenance, security or circumstances beyond our control. Material reductions in service are communicated in advance where possible. Rights already attached to an order remain protected.
Antro uses Google Maps for address and location suggestions. Their use is also subject to the Google Maps additional terms of service and the Google's privacy policy.
11. Liability
Statutory rules govern Antro's and the organiser's liability. Antro is responsible for its own platform service; the organiser is responsible for delivering the event safely. This division of roles does not exclude liability for either party's own acts or omissions. These terms do not limit your rights as a consumer under mandatory law.
For business users, liability for an attributable failure in the platform service is limited to reasonably foreseeable loss directly resulting from that failure. This includes reasonable costs to establish and limit the loss and restore the agreed service. Lost profits, lost savings and business interruption losses are excluded for business users. This limitation does not apply to intentional misconduct or conscious recklessness by Antro or its management, death or personal injury, or liability that cannot lawfully be limited, including data subjects’ rights under the GDPR. This business limitation does not apply to consumers.
The organiser is responsible for third-party claims arising from an attributable failure in the event, inaccurate offer information or infringing content supplied by the organiser. The organiser reimburses Antro only for reasonable, substantiated costs and loss attributable to the organiser. This does not cover the share caused by Antro’s own error. Antro reports a claim promptly, involves the organiser in the defence and does not settle at the organiser’s expense without consent, which must not be unreasonably withheld. Both parties take reasonable steps to limit loss.
12. Suspension and termination
You can close your account through the designated process. Antro may restrict or terminate an account or organisation for serious or repeated violations, after a warning where circumstances allow. Self-service deletion requires a recent sign-in and confirmation through the current email address. A sole organisation owner must transfer ownership first. Outstanding orders, statutory retention obligations and justified dispute records may remain after termination without an active account.
For business organisers, Antro explains a restriction or suspension no later than when it takes effect, in a message that can be retained, such as email. Full termination by Antro generally requires at least 30 days' notice stating the reason. A shorter period only applies where the law permits, for example because of a statutory obligation, an overriding reason under applicable law or demonstrable repeated violations. You can explain the facts and request reassessment through the complaints contact. Antro may omit reasons where the law prohibits providing them.
13. Privacy
The privacy policy explains which data Antro processes, with whom they are shared, how long they are retained and your rights. The policy is not part of mandatory 'privacy consent'; necessary processing has its own legal basis.
The privacy notice distinguishes between account data, participant management and financial records. The stated period of 24 calendar months applies to free registrations. For paid orders, data necessary for payment, refunds or statutory records are assessed separately; that need does not justify keeping all participant data indefinitely. An edited note or new registration does not extend the retention period of an old free booking. A public review you posted has a separate purpose and may remain without the original ticket records.
Organizers use participant information only to run, handle and necessarily follow up their own events. They inform participants about this use and annual reviews, limit access to authorized managers and handle objections and erasure requests. Access to email addresses does not grant permission for newsletters or advertising. Do not record health information, beliefs or other special-category personal data in free-text participant notes.
Downloaded participant lists and received ticket or contact emails are the recipient’s responsibility. Organizers protect their copies, use them only for the agreed purpose and delete them by the same retention deadline, or sooner when no longer needed. Antro cannot remotely erase a file stored outside the platform.
14. Complaints, applicable law and disputes
Contact the organiser about complaints concerning an event. You may submit a complaint about the platform to Antro free of charge using the email or postal address in Article 1. Describe what happened and include the event or order number if needed. Antro acknowledges receipt and handles your complaint within a reasonable time. We will let you know if more time is needed.
Your agreement with Antro is governed by Dutch law. If you are a consumer, you retain the protection of mandatory provisions of the law that would apply without this choice, including the law of your habitual country of residence where statutory rules so provide. You may bring a dispute before the court with jurisdiction under statutory rules. Submitting a complaint to Antro first is not mandatory.
15. Versions and changes
The version and date at the top identify changes. New terms do not apply retroactively to the detriment of an existing order. For material changes, Antro informs users before they take effect and requests renewed agreement where legally required.
Business organisers receive proposed changes in a form they can retain, generally at least 15 days in advance. Where necessary technical or commercial adjustments require more time, Antro allows a longer reasonable period. You may terminate the agreement before the change takes effect. A shorter period only applies within statutory exceptions, such as a legal obligation or unforeseen and immediate danger to security or from misuse.
16. Data processing terms for organizers
Where Antro processes registrations and participant management on an organiser's behalf, the organiser is the controller and Antro is the processor. These arrangements apply throughout that service and its completion, for free and paid events. Processing comprises receiving, storing, consulting, amending, sending and deleting names, email addresses, ticket details, registration status, attendance, answers and necessary notes about buyers and participants. Antro's account management, own security and statutory financial records remain separate processing activities. A payment service provider that determines its own statutory purposes is independently responsible for those purposes.
Antro processes these records only according to the documented instructions in these terms, the platform functions used and lawful additional written instructions from the organizer. Antro informs the organizer if it considers an instruction unlawful. A legal requirement to process or transfer data is notified in advance unless the law prohibits that notice.
Antro limits access to people who need the records for their duties and are bound by confidentiality. Antro applies appropriate security, including access roles, secure connections and verified recovery. To the extent reasonable and possible within the service, Antro assists the organizer with rights requests, security incidents, risk assessments and duties to the regulator. Antro notifies the affected organizer of a breach in this processing without undue delay.
The organiser gives general authorisation to engage Supabase, Vercel, Resend and TransIP as subprocessors, only to the extent that they process participant data on Antro’s instructions. Their tasks and safeguards for international transfers are described in the privacy statement. Antro imposes at least equivalent data protection obligations and remains responsible for their performance. Antro gives at least 15 days’ written notice of a proposed addition or replacement. During that period, the organiser may raise a reasoned data protection objection; Antro discusses an appropriate solution before the change is applied to those data. If no solution is possible, the affected service may be ended with return or deletion of the data. This authorisation does not cover parties, such as Mollie, acting as independent controllers for their own purposes.
On termination, the organizer can request return of the records in a common format and their erasure. Antro handles this without undue delay; a legal retention obligation applies only to the necessary records. Recovery copies remain restricted until their cycle ends and are cleaned again after restoration. Antro makes information needed to demonstrate compliance available and cooperates with reasonable audits while protecting other users and platform security.
17. Paid services for organisers
17.1 Activation and verification. Paid ticket sales are available once activated for the organiser, the offered payment arrangements have been accepted and the required Mollie verification is complete. The organiser provides accurate, up-to-date business and payment details and complies with Mollie’s applicable terms. Missing verification, incorrect information, fraud or a legal obligation may restrict sales or payouts. Antro explains the reason and required next steps where legally permitted.
17.2 Fees and proceeds. Antro charges a €0.80 service fee per paid ticket, included in the displayed ticket price, and an additional €0.35 transaction fee per paid order. For a ticket priced below €0.80, the service fee does not exceed the ticket price. Before ordering, the buyer sees the full amount including applicable VAT. Before activation, the organiser receives the payment arrangements and the VAT treatment of Antro’s services. The fee for ticket and payment services already provided remains payable by the organiser in the event of voluntary cancellation or cancellation of the event. The organiser funds the full refund to which the buyer is entitled, including fees where articles 7 and 8 or the law require this. This arrangement does not reduce consumer rights or statutory claims arising from a failure by Antro. Existing orders retain their recorded amounts. An entirely free registration has no service or transaction fees.
17.3 Settlement and bank payout. Antro settles ticket proceeds monthly. Available proceeds from a calendar month are allocated through Mollie from the following calendar month, after agreed fees and the adjustments described in this article. Calendar months follow the Europe/Amsterdam time zone. This allocates funds to the organiser’s payment account; credit to the bank account follows Mollie’s payout settings, processing times and checks. The specific payment arrangements are confirmed before activation. A dashboard amount or monthly statement does not guarantee a bank credit on a particular day.
17.4 Carrying out refunds. The organiser handles cancellation requests and carries out refunds owed directly outside Antro, for example following contact by email and through a bank transfer. The organiser keeps the agreements and proof of payment and ensures that the correct tickets are dealt with. Such a transfer is not automatically recorded as a refund in Antro or Mollie and does not itself change monthly routing. The organiser and Antro reconcile discrepancies where necessary to prevent duplicate refunds or an incorrect settlement. If Mollie processes a refund or chargeback against Antro, the provider agreements and statutory obligations continue to apply. Antro may recover or offset a resulting claim against the organiser that is due and itemised, to the extent permitted by law and the agreed payment arrangements. Insufficient funds on the organiser’s part do not postpone the buyer’s rights.
17.5 Disputed payments and chargebacks. For a disputed payment or reversal through a bank or payment network, the organiser cooperates promptly with the investigation and provides available order, delivery and communication records. Antro explains the claim and response deadline. A reversed amount is borne by the organiser only insofar as it relates to the organiser’s sale and allocation is justified by contract and law. Additional charges are passed on only if agreed in advance and supported by actual costs. The share caused by Antro’s error remains Antro’s responsibility. A successful challenge or other recovery is reflected in settlement; the same amount is not recovered twice.
17.6 Temporary withholding and reserves. A necessary and proportionate amount may temporarily remain unavailable for payout when there is a specific risk of refunds, fraud or a payment dispute, within Mollie’s capabilities and rules. Antro specifies the amount, reason and release conditions unless prohibited by law, and reviews the need at least monthly. Once the reason ends, the amount is included in the next possible settlement. A reserve is not a penalty and does not permit indefinite withholding. Holding, allocating and reversing funds remain subject to the payment provider’s statutory and contractual time limits.
17.7 Records and invoices. The organiser remains responsible for revenue, VAT and other taxes and provides an invoice to the buyer when legally required or agreed. A ticket, dashboard overview or monthly statement is not automatically a VAT invoice. Antro provides the legally required invoice or settlement specification for its own service. Errors in a settlement should be reported promptly; late notification does not remove statutory claims.
17.8 Termination and responsibilities. After termination, the parties complete outstanding orders, refunds, disputes and settlements. Only amounts necessary for that purpose may be retained under this article; the remaining balance is settled under the applicable payment arrangements. The arrangements with the organiser do not change Antro’s own obligations to Mollie, including where Mollie initially charges Antro for a refund or chargeback. Additional business payment arrangements do not restrict visitors’ rights under these terms.
18. Advertising and promotion
An advertising request or saved draft is not yet an agreement or reservation. A placement is agreed when Antro and the advertiser agree in writing on the creative, destination, position, period, price, applicable VAT and payment arrangements. Antro confirms these terms in a form that can be retained. A deviation from this article applies only if expressly agreed. Advance payment is required only if agreed in advance.
The advertiser supplies materials by the agreed deadline and according to the supplied specifications, with sufficient rights, a safe destination and accurate, non-misleading content. Antro may refuse or temporarily remove materials, giving reasons, if they conflict with the law, third-party rights or agreed specifications. Where correction is possible, the advertiser receives a reasonable opportunity to make it. Paid placements are identified as advertising or sponsored content. Advertising does not purchase a higher position in the ordinary agenda or an independent editorial recommendation.
Unless expressly agreed otherwise, the agreement concerns placement during the agreed period, without a guaranteed number of impressions, clicks, registrations or sales. If Antro fails to deliver all or part of the agreed placement due to its own failure, it offers a replacement placement subject to acceptance or refunds the undelivered portion within 14 days. Other statutory rights remain available.
A request that has not been accepted may be withdrawn free of charge. On cancellation of a confirmed business placement, the advertiser pays only for the part already delivered and demonstrable, reasonably unavoidable costs for that assignment. Saved costs and revenue from replacement sales are deducted; the total never exceeds the agreed price. Antro provides an itemised statement and refunds any excess within 14 days. Consumers retain all statutory cooling-off, cancellation and refund rights.